Shipping policy

Shipping Policy

Last updated: [29/12/25]

This Shipping Policy describes how [Mazoo Outlet] we handles shipping for orders placed through our website.

Order Processing

All orders are processed within [1–3] business days (excluding weekends and UK bank holidays).
Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, processing times may be extended. We will notify you if there is a significant delay.

Shipping Destinations

We currently ship to:

  • United Kingdom

  • International destinations 

If your country is not available at checkout, we do not currently ship to that location.

Shipping Carriers

We use the following carriers depending on destination, parcel size, and service level:

  • Royal Mail

  • Evri

  • DPD

Carrier selection is automatic and cannot be changed after checkout.

UK Shipping (Estimated Delivery Times)

Service Carrier Delivery Time
Standard Shipping Royal Mail / Evri 2–5 business days
Express Shipping DPD / Royal Mail 1–2 business days
Free Shipping (if applicable) Royal Mail / Evri 3–5 business days

International Shipping

International delivery times vary by destination.

Destination Estimated Delivery Time
Europe 5–10 business days
Rest of World 7–20 business days

Delivery times are estimates only and are not guaranteed.

Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country.

These charges:

  • Are not included in the item price or shipping cost

  • Are the customer’s responsibility

  • Must be paid upon delivery if required

We are not responsible for delays caused by customs processing.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Tracking updates may take up to 24 hours to appear.

Delays & Liability

We are not responsible for delays caused by:

  • Courier services (Royal Mail, Evri, DPD)

  • Weather conditions

  • Customs clearance

  • Incorrect or incomplete delivery addresses

Delivery time estimates do not constitute a guarantee.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.
We are not liable for orders delivered to an incorrect address supplied by the customer.

Reshipping costs (if applicable) will be charged to the customer.

Lost or Damaged Parcels

If your order is lost or arrives damaged, please contact us within 48 hours of delivery at:

📧 mobeenshahzad04@cheemasons.co.uk

Include your order number and supporting photos where applicable. Claims are handled in accordance with the carrier’s investigation process.

Contact Information

For shipping-related enquiries, contact:

Mazoo Outlet

Email: mobeenshahzad04@cheemasons.co.uk